IVR System
An IVR system, or interactive voice response system
is an automated call answering service. The IVR system responds to your business calls without you having to personally
attend to the phone call, allowing for a prompt and professional service.
The caller is greeted with an automated call menu system, giving the caller multiple choices. The
caller interacts with the system by either pressing a number on the handset or speaking a voice command into the phone
which then directs the call to the required destination. Many UK businesses use our hosted contact centre to provide
automated call services for their clients meaning calls can be serviced 24/7.
There are many terms a hosted call system or telephone answering service, including Automated
Attendant or VRU (voice response unit), but in reality these are very different from and IVR Service but the term IVR is
sometimes used as a general phrase for any kind of telephony system or automated attendant!
IP3 are the leading provider of IVR solutions and call centre services. Our IVR system allows
you to manage your phone calls in an efficient and cost effective manner. IP3 are dedicated to providing innovative
solutions to handle your calls and service requirements using our hosted call centre system. We develop the latest IVR
systems so your business calls can be attended to 24/7, making sure you never miss a call again.
Interactive Voice Response
Chances are you have already encountered an IVR service when making a call, as many large call
centres incorporate the automated system to service customer’s calls! The innovative IVR service means that every call
will always be greeted in a polite and prompt manner and making missed calls a thing of the past. Our 24/7 support to
customer service has led to our IVR system and service being chosen by some of the leading UK businesses to handle their
inbound calls.
IVR systems work by giving the caller a set of pre defined options at the start of each call,
which they then progress through via a voice command or a push of the button on the telephone handset. The hosted call
system means your callers are always directed to the correct department in the quickest times possible.
The IVR service and systems are hosted from our UK contact centre guaranteeing your callers will
get a response 24 hours a day, 7 days a week, helping you to avoid an any missed calls!
IVR Hosted Contact Centre
As a pioneering contact centre IP3 Telecom offers a hosted IVR system and range of IVR services,
providing a fully managed network-based suite of IVR applications and services to answers your calls 24/7 via our
interactive voice response service.
With minimal set up costs our hosted call centre is the perfect automated call system for any
business large or small! Our hosted contact centres provide all the benefits and services you would expect from a large
call centre but at a fraction for the cost thanks to our cutting edge IVR system. Our Hosted Contact Centre technology
can drive your business successfully into the future.
Our dedication to customer service and support means that our hosted contact centre is hosted
across a network of servers, maintained with triple redundancy across locations in the UK. To ensure maximum reliability
all of our calls are routed over tier 1 networks.
Telecoms Jargon Guide
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