FTSE 100 Company

Project Details

IP3 provide complex IVR services for a FTSE 100 company. The automated services capture callers' information, passing entries to databases, where information is checked, stored, and then communicated to the caller in a live environment. The service recognises previous user data, and guides the user through the call ensuring a trouble free, easy-to-use process.

 

Client Comments

"We reviewed the market of telephony service providers in early 2009 and the decision was taken that the services of IP3 Telecom were the best fit to our culture.

Having now launched plans for FTSE 100 and FTSE 250 clients utilising IP3 Telecom as a partner for telephony, we are extremely pleased with the service. The nature of our business and our clients expect us to deliver service excellence, and IP3 Telecom has helped us to deliver this with their flexible, robust and accurate systems. We look forward to a long and successful partnership with IP3 Telecom."

Senior Manager, FTSE 100 Company