Hosted Contact Centre
The IP3 Telecom Hosted Contact Centre solution provides a fully managed, customisable, network-based suite of applications.
With minimal set up costs, and a pay-as-you-go charging structure, the service really does provide all the features and all the scalability that a modern call centre would need.
Our Hosted Contact Centre Technology can drive your business successfully into the future:
-
Low capital expenditure
-
No hardware or software costs
-
No maintenance costs
-
Homeworker & Multisite friendly
-
Usage based pricing
-
Reactive scalability
The IP3 hosted contact centre is hosted across our network of servers maintained with triple redundancy across locations in the UK. All calls are routed over tier 1 networks.
Features
-
Interactive Voice Response (IVR)
-
Automatic Call Distributor (ACD)
-
Agent interface with Call Control
-
CTI - with screen pops of call centre scripting package
-
User-friendly configurable IP3 web portal
Call Centre Software - CallScripter
We work in partnership with our sister company, CallScripter, to provide advanced hosted and premise based software applications to streamline contact centre operations that work alongside our hosted contact centre services.
