IVR

Inbound Call Handling - Automated Call Management - Informational Message Playback

IVR is a method of automating your business and customer's interaction over the telephone. IVR can also control high volumes of calls coming into your business at busy times.

IP3 Telecom use cutting edge IVR technology to provide bespoke IVR services to customers throughout the UK. We specialise in advanced DTMF IVR and management of direct response television, radio, and print media campaigns.

• Streamlined Customer Interaction
• Reduced Costs
• Improved ROI
• Efficient Staff Utilisation

We provide a combination of services:

Inbound Call Handling

The services vary from simple call-menu facilities:

"Press 1 for Sales, Press 2 to speak to customer services, and Press 3 for all other enquiries…"

to more complex routing and management services where we can distribute calls across multiple locations, using call queuing facilities to manage caller's expectations, playing on-hold music and giving alternative options to the caller.

 

Automated Call Management

IVR can be used to fully automate an interaction process. The IP3 Telecom IVR can capture information from the caller and communicate this information to a variety of destinations whether that be back-end databases, websites, email addresses, or mobile phones through SMS text.

We pride ourselves on the tailor-made nature of our solutions and ensure that any IVR services sit comfortably beside any pre-existing systems.

 

Informational Message Playback

We provide information lines for a range of different businesses. These include: public information services; showroom opening hours; brochure order lines; and technical advice and helplines. We can develop multi-layered response services to cover any campaign.

 

Statistics and Reporting

All IP3 Telecom services are supported by in-depth statistical reporting to allow customers to track calls against any campaign. These statistics can be as detailed or as summarised as you make them; like all our services we pride ourselves on the depth of service offered and the customisable nature of the reporting interface.

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