PCI-DSS Solutions

In partnership with our sister company, PCI-PAL, IP3 Telecom has developed a market leading, PCI compliant payment processing tool for call centres.  PCI-PAL allows call centres to totally de-scope their PCI risk when taking credit card payments over the telephone.  PCI-PAL allows customers to enter credit card details using their telephone keypad whilst in conversation with a call centre agent.

Why not watch the demo video below:

The IP3 Telecom network captures the DTMF (keypad tones) entered by the customer and prevents the tone from travelling down the line to the agent.  The relevant keypad entry data is encrypted in the network and sent to your chosen payment service provider to securely process the request.

While this is happening the agent remains in conversation with the caller, with the caller's keypad progress logged on the agent’s screen by asterisks against the sensitive fields (PAN, Expiry, CV2).

PCI-PAL can be integrated with any major payment service provider, and it has no effect on your existing call centre routing plans and ACD.

To find out more about PCI-PAL please visit the product website or contact us directly on 0800 077 6888.