Support

At IP3 Telecom we pride ourselves on our excellent, and functional product set.  In combination with this our ethos is to ensure our customer care always exceeds all expectations.  This is proven by our 99% customer retention rates over the past 3 years.  We build partnerships with our customers, where a consultative and pro-active approach is adopted from our customer support executives, up to senior staff and Director contacts. 

We have a hands on approach to our relationship management, with an account management team unusually large to ensure that individual accounts receive consistent and dedicated care and support.

Account managers are supported by the customer support team; all of whom are trained telecommunications and IVR experts.  Out of hours we run our own 24/7 support operation.

As a company, we are part of the IPPlus PLC group.  IPPlus is a group of companies specialising in call handling technology and call handling outsourcing.  We have expertise from the coal-face of the industry we are in, and our understanding of call handling environments is of the highest level.